Резюме Manager

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Manager

Специализации:

Координатор отдела продаж
Менеджер по продажам, менеджер по работе с клиентами
Менеджер по работе с партнерами
Руководитель отдела клиентского обслуживания
Руководитель отдела продаж

Занятость: полная занятость, частичная занятость, проектная работа

График работы: полный день, удаленная работа

Опыт работы 8 лет 6 месяцев

Октябрь 2021 — по настоящее время

3 года 6 месяцев

AGB Energy Limited

HR and Operations Manager

Consistently recruiting excellent staff. Maintaining a smooth onboarding process. Training, counseling, and coaching our staff. Resolving conflicts through positive and professional mediation. Carrying out necessary administrative duties. Conducting performance and wage reviews. Developing clear policies and ensuring policy awareness. Creating clear and concise reports. Giving helpful and engaging presentations. Maintaining and reporting on workplace health and safety compliance. Handling workplace investigations, disciplinary, and termination procedures. Maintaining employee and workplace privacy. Leading a team of junior human resource managers. Operations Manager: Track customer shipments, confirm freight release status, verify customs clearance, cargo availability, support accounting in securing payments, and arrange door deliveries.

Февраль 2020 — Октябрь 2021

1 год 9 месяцев

PASHA Travel LLC

Key Account manager

Optimization of customers' booking processes. Develop trusting relationships with a portfolio of key clients. Acquire a thorough understanding of key customers' needs and requirements. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. Ensure the correct products and services are delivered to customers in a timely manner. Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Play an integral part in generating new sales that will turn into longlasting relationships. Manage and track on time payments.

Декабрь 2019 — Февраль 2020

3 месяца

PASHA Travel LLC

Reservations Supervisor

Act as a main resource for reservation agents needing assistance with regards to achieving customer satisfaction. Responds to all guest reservation requests and executes prompt, courteous and accurate guest service. Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls. Understand and enforce company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations. Verify if each reservation requests are processed as per the hotel standards and without delay. Process no-show and cancellations as per policy and procedures. Handles any request for amenities & transportation promptly and accurately. Handles the reservation correspondence accurately and neatly and follow up for any missing. Train newly recruited reservation staffs in taking reservations, telephone etiquette.

Февраль 2018 — Декабрь 2018

11 месяцев

PASHA Travel

Destination Expert

• Participation on unit budget planning • Managing all requests • To manage in creating the list of services to the customers. • To arrange tours for advertisement purposes. • To get acquainted with all changes in the rules and regulations of tourism operators on a regular basis and comply with them. • To arrange signing of tourism contracts with the 3d parties. • Supervising reports at 1C software at the end of each work day.

Сентябрь 2017 — Февраль 2018

6 месяцев

AIRGROUP

Media Content and Metadata Specialist

• Create "Filename"; • Prepare appropriate metadata materials for approved content; • Draw the images needed for metadata in accordance with the relevant system and requirements; • Adjust the acquired metadata materials to the systems; • Include materials for metadata into systems; • Compatible the pre-made "filename" for any content that is "Encode"; • Provide prepared materials for metadata to the head of the department; • Prepare Check Lists for the checking of the content uploaded to IFE systems and submit them to the department head; • Provide timely execution of tasks given by the department chief. • Receive a list of content provided by the new distributor and manufacturer; • Provide access to content from distributors and manufacturers at the most affordable price;

Июнь 2017 — Август 2017

3 месяца

RED COMMUNICATIONS

Junior PR Client Services Executive

• Develop a marketing communications plan including strategy, goals and tactics • Develop media relations strategy, seeking high-level placements in print, broadcast and online media • Coordinate all public relations activities • Direct social media team to engage audiences across traditional and new media • Leverage existing media relationships and cultivate new contacts within business and industry media • Manage media inquiries and interview requests • Create content for press releases, byline articles and keynote presentations • Monitor, analyze and communicate PR results on a quarterly basis

Ноябрь 2016 — Июнь 2017

8 месяцев

AISGOC- Baku 2017 Islamic Solidarity Games

Accreditation OPS Coordinator and Accreditation OPS Manager

• Providing Accreditation zoning and access control planning for Baku Shooting Centre (BSC), • Crystal Hall (CH), Tofiq Bahramov Stadium (TBS), Bayil (BAY), Baku Tennis Academy (BTA), Sarhadchi (SAR), Baku Olympic Stadium (BOS) • Planning and coordinating operations in Venue Accreditation Office (VAO) and managing all • aspects of operations at Games Time; • Managing team of volunteers; • Supporting the Venue team in daily operations; • Supporting overall Accreditation Process • Assist in the administration of procuring accreditation pass materials, supplementary devices, and collateral according to design and volume specifications. • Coordinate the finalisation of operational plans, resource, and delivery requirements for Accreditation Centres and Venue Accreditation Help Offices (VAHOs).

Май 2016 — Сентябрь 2016

5 месяцев

BCOOC- Baku Chess Olympiad Operating Committee

Venue Manager

• Ensure all activities or procedures are ready and fully operational at scheduled times in venue • Regulate and coordinate the processes related to venue branding and coordination • Assist Senior Venue Manager in venue related activities • Control the technical need in the venue area; • Supervise chess equipment allocation and layout; • Control the internet connection and live games transmission with the FIDE panel; • Control the public access, smoking area and each room related to Baku Chess Olympiad • 2016.

Февраль 2015 — Июнь 2015

5 месяцев

1st Baku 2015 European Games Operations Committee

Accreditation Operations Coordinator and Accreditation VMG

• Provide excellent customer service to all Games clients through the provision of accreditation related information and products prior to and during the Games period. • Assist in the development and delivery of training materials for Accreditation Volunteers. • Participate in venue operational planning and ensure functional area interests are communicated and addressed, with particular focus on the review and revision of all workforce and access control board planning and Accreditation zoning drawings. • Assist in development and delivery of training materials for Accreditation Volunteers. • Assist in the supervision, training, and management of Accreditation Volunteers, who are critical in all areas of Accreditation operations, and will be stationed in Accreditation Centres and/or at Competition/Non-Competition Venues.

Декабрь 2014 — Январь 2015

2 месяца

Pepsico Lebedyansky

Office Manager

• Supported company operations by maintaining office systems and supervising staff.

Навыки

Уровни владения навыками

Опыт вождения

Права категории B

Обо мне

Dear Hiring Manager, Ambitious and persevere by nature, I am able to identify, exploit and fully develop any opportunities that come my way. With my present employer I have consistently exceeded all goals set for me, and am valued for my hard work, reliability, and ability to come up with solutions to problems. I am capable of growing with a job, handle responsibility and build positive relationships with work colleagues at all levels. My core strengths include, but are not limited to the following: Operating effectively in any fast moving business environment. Always being friendly, keen and helpful. Striving for excellence and constant improvement. I would be grateful for the opportunity to demonstrate my capabilities further at an interview since I believe that I can bring the same level of high performance to your company. Please, feel free to contact me to arrange a meeting at your earliest convenience. In closing I would like to thank you for taking the time to consider my application, and I eagerly look forward to hearing from you. Yours sincerely Ramziyya Huseynova

Высшее образование (Бакалавр)

2017

azerbaijan state economic university

Commerce, Commerce

Знание языков

Гражданство, время в пути до работы

Гражданство: Азербайджан

Разрешение на работу: Азербайджан

Желательное время в пути до работы: Не имеет значения