Botbox is the startup, which main goal is to build Slack for external communication which has a single thread for easy ticketing and collaboration amongst support agents and building chatbots through all digital channels in one single platform. • Presenting product for investors and making a business plan • Defined the scope, goals, and roadmap to ensure consistency with our strategy and commitments • Maintaining the prioritized backlog of user stories, features and bugs • Lead UX/UI designers and developers during quarantine remotely as most of us are in different countries

• Owner of first financial chatbot in Azerbaijan Rabitabankbot • Owner of Internet Banking • Owner of Mobile Application • Structured product roadmap and strategy for both IB and APP which helped to launch product earlier to 2 month • Modernized APP and IB design with zero support burden or customer escalations • Motivate a team of agile mobile developers and UX/UI designers as Product Owner • Presented at 4 industry conferences about Bank digitization and machine learning

• Relaunched the company`s mobile application and website; impressions increased 144% in mobile APP and by 45% in website • Directly work with UX designers and developers • A/B tests • Developed integrated marketing communications plans for product launches and digital and mobile offerings • Collaborated and managed social activities (charity, educational events) which increased brand awareness • Managed and budgeted marketing activities through Social Media, Direct Mail and Advertising • Mentor, train and motivated a group of talented Marketing team

▪ Launched first in industry YouTube data bundle and generated 25% revenue growth without impact to the long-term reimbursement strategy. ▪ Launched Hourly Data (unlimited) bundle for off pick hours which regulated data usage during the day and decrease the costs for technical data maximilation ▪ Coordinated Bakcell branded devices project (techinal evaluation and commercial plan) ▪ Gathered analysis of product specifications and enhancements, customer feedback, and market testing for the development of next generation product. ▪ Provided training, education and support to 500+ field sales team, insides sales team, distribution channels and for press

▪ Conducted project researches on consumer preference and made records ▪ Advised customers on marketing project and built connection with each other ▪ Arranged customized marketing project to reach the target ▪ Partnered with sales and training teams, strengthening client relationships and generating new revenue opportunities. ▪ Coordinated all direct mail campaigns for accuracy, execution and follow up. ▪ Maintained accurate input of system information, receiving and processing client data. ▪ Created and provided marketing material and mail event production timelines for clients. ▪ Produced timely and accurate client promotional event marketing pieces, utilizing all checklist and quality assurance tools, ensuring ad accuracy and timely launch of campaigns. ▪ Bakcell Ulduzum loyalty program APP ▪ Bakcell Ulduzum loyalty program website

• Attend client meetings and assist with determination of project requirements • Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others

• Direct contact with subscribers • Registration of telecommunication problems • Working directly with the billing system • Replying calls from Dealers • Initial help for VIP subscribers • Making necessary changes in system • Preparing daily reports • Checking of all documents , provided by dealers to predefined standards • To make all necessary changes in system carefully and gradually checking of all prepared reports and services assembling and their placement in system; to check carried out work with station; to check conformance of information in system with station; study of all changes in documents and in system

Commerce, International Commerce